Are you exploring ways to improve the productivity and the retention of key employees? There are numerous strategies you can utilize to do this, but a key focus should be on empathy-based listening.

With empathy-based listening, you will be able to improve communication with employees and reach company goals. Let’s explore what this means.

Empathy-Based Listening Explained

Empath-based listening is a concept that has been developed to help people connect on a more positive level. The main idea is to understand what other people want or need, you have to know their point of view.

You have to be aware of the way they perceive the world and the challenges that they are facing. In doing so, you will be able to reach them on their level and ensure that you can tackle their pain points. You want to understand what makes your employees tick and more crucially, the troubles that they are facing.

If you are talking to an employee and they realize that they aren’t being listened to, this can lead to frustration and disconnection.

In contrast, by engaging in empathy-based listening, the individual feels they are communicating with someone who cares about their thoughts and opinions. Specifically, someone who understands them and who sees their point of view. They immediately become more open, attentive and focused.

When you practice empathy-based listening, it facilitates trust. This is important because once someone fully trusts you, you can influence them to become a better employee and be more focused on company initiatives.

How Does It Work?

Empathy based listening is focused on asking questions that are timely or probing to understand the root issues. This improves listening and communication while ensuring that decisions can be made effectively. It’s about understanding how to facilitate a conversation and be more effective.

You will be able to gain the information you need without a conversation feeling intrusive or uncomfortable. Instead, the opposite will be true. You will have a positive conversation that garners real results.

How Business Owners and Managers Benefit


Business owners and managers should be aware that employees want a deeper connection with the team or company that they work for. They don’t want to feel like a cog in a machine, they want to be an integral and valued part of the process.

That’s exactly the type of impact that can be achieved with empathy-based listening. Your employees will feel as though you understand them, their needs and their goals.

As well as being able to address negative issues in their work-life and solve them, you can explore positive targets. You will be able to understand what they want to gain from working for your business and deliver that to them.

You will also know the most effective way to push them or drive them to reach a goal, which is going to increase productivity.

In fact, over 77 percent of employees would be willing to work longer hours for an empathetic employer according to the 2017 Businessolver Workplace Empathy Monitor.

Other research suggests that empathic individuals are often seen as stronger leaders. This is once again tied to the concept of trust. To become a leader, people need to be able to trust you. They must be willing to follow where you will go. Empathy-based listening is going to increase this impact and ensure that employees are ready to get behind you and your business.

Putting Aside Your Own Interests and Improving Company Culture


It’s human nature to think about what you want to achieve. However, an employee is not always going to see your business from the same viewpoint. They may not view their work as a way to increase the bottom line of your business. Even if it does benefit them eventually, this concept is sometimes too abstract. So, you need to show them how being a productive member of your company is valuable to them.

Empathy-based listening can also help you build a positive company culture. Company culture is a key feature that employees are looking for when they explore what business they want to work for. You will be able to highlight that your business is going to be a positive environment for them. It’s going to provide advantages for their wellbeing in more ways than just a paycheck.

Address Issues With Productivity

Finally, you have to understand that there are a variety of different issues that can impact productivity. This includes stress, burnout or even problems outside of the work environment that are putting pressure on an employee. This is going to hurt their performance which will reduce overall productivity levels of your company.

By listening to your employees, you will be able to identify these issues and potentially help solve them.

Even just knowing that you understand their perspective and point of view can help a great deal. So, you don’t have to solve all of their problems. You just need to show that you care enough to sit down and discuss them. Once an employee is aware that you understand them, they will likely want to improve their performance.

I hope this helps you understand the massive benefits that you can access by employing empathy-based listening in your business. It’s common for business owners to want to take a hands-off approach to employee management, but you will miss out on the advantages of forming real connections with your employees.

Want to learn more about my consulting services, empathy-based listening, and more? Click here.